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Service Commitment

People makes the Difference

A "Memorable Experience" is created by PEOPLE and "People Make The Difference" at the Charterhouse Causeway Bay Hotel Hong Kong.

From the moment you arrive, throughout your stay, till your departure, we are there to take care of your needs………… from the bell boy to the front desk clerk, the waiters and waitresses, the business development staff and the manager…………. WE CARE !  Our story to tell !

Caring

Energizes and show our care

Commitment

Pledge to service with actions ensuring the effect

Communications

Active listening with proactive responses

Create Impression

An impression with a smile will last forever

Enagaging

Interacting with customer to improve relationship

Pledge to service with actions ensuring the effect

Innovative

Thinking outside the box to improve skills and products

Passion

Loving your job that create self-fulfillment

Responsibility

Taking the action in exceeding customer expectations

Service Attitude

A learned behavior to make things right from beginning

Teamwork

Together we shall be more efficient and productive

A learned behavior to make things right from beginning