A "Memorable Experience" is created by PEOPLE and "People Make The Difference" at the Charterhouse Causeway Bay Hotel Hong Kong. From the moment you arrive, throughout your stay, till your departure, we are there to take care of your needs………… from the bell boy to the front desk clerk, the waiters and waitresses, the business development staff and the manager………….WE CARE!  Our story to tell!

" Pledge to service with actions ensuring the effect "

" Active listening with proactive responses"

" An impression with a smile will last forever"

" Interacting with customer to improve relationship"

" Thinking outside the box to improve skills and products"

"Loving your job that create self-fulfillment"

"Taking the action in exceeding customer expectations"

"A learned behavior to make things right from beginning"

"Together we shall be more efficient and productive"